Frequently asked questions

General

Your credit card details are stored with Datatrans AG. As a Swiss payment service provider (PSP), Datatrans AG meets the highest security standards.

You can contact us by phone on +41 58 580 79 00 (normal rate, mon-fri 7 to 11.10 a.m. and 1 to 5 p.m.) or by email at info@tcs-einfachmobil.ch.

The intermodal router enables you to combine means of transport individually. You can select your preferred means of transport in the overview, and your itinerary will be defined accordingly. The intermodal route planner allows you to combine means of transport as you wish. If you mainly travel via one means of transport, you can easily deactivate the others in the overview.

The provision of intermodal travel variations is very complex. Unfortunately, once you have selected several means of transport, it is no longer possible to adjust the travel time by scrolling. To be able to see earlier or later departure times by scrolling again, you must restrict yourself to a single means of transport. For example, if you only want to see timetables for public transport, simply switch off the additional forms of mobility (car, bicycle, etc.), then you will have no problem scrolling to adjust the time.

Ticket purchase

Yes, you can also buy fare network tickets. 

You must purchase the ticket prior to the scheduled departure of the means of transportation.

The app shows you the best offer for your chosen route. This also takes supersaver tickets into consideration. Please note that these supersaver tickets are only valid for the connection stated explicitly.

You can buy supersaver tickets up to one hour before the train’s departure. After that, these tickets are no longer available.

No, that’s not possible at the moment.

The app shows you the best offer for your chosen route. This also takes supersaver tickets into consideration. Please note that these supersaver tickets are only valid on the connection stated explicitly.

You can buy supersaver tickets up to one hour before the train’s departure. After that, these tickets are no longer available.

You can only buy tickets via the app if you have a credit card or a PostFinance card.

Not all tickets are valid for the same amount of time. The period of validity is stated on the ticket.

No, the tickets are issued for you personally. Please make sure that you have valid ID when you are travelling with an app ticket.

 

It is not possible to cancel the ticket yourself. However, you can request a cancellation for the ticket directly in the app.

Or you can call our hotline at +41 58 580 79 00 (normal rate, mon-fri 7 to 11.10 a.m. and 1 to 5 p.m.).

You can cancel the ticket as long as your trip has not yet begun. 

Swipe-In

With Swipe-In, you can obtain a valid ticket for public transport with a swipe of your smartphone. When your trip is over, simply swipe out again. Until 6 p.m. on the following day, the app automatically charges your credit card on file.

Swipe-In uses GPS data to keep track of your trips. It is therefore important that GPS-tracking is activated on your smartphone.

Your GPS tracking must be activated. You must also provide a valid means of payment (credit card or Postfinance card).

The Swipe-In function automatically selects your starting station. If this station does not match your current position, you can adjust it manually. Select the pencil icon and enter your starting station.

Swipe-In won’t launch if you’re not connected to the Internet. This might be the case if you are in an area with poor reception, such as an underground station.

Another possibility is that you are connected to a wireless network that is not unlocked. In many SBB stations, this may mean your phone is connected to the SBB-FREE network.

The Swipe-In function is available on public transport in Switzerland. The generated ticket is valid throughout the entire GA-network.

Before boarding, you can select your preferred class in the “Swipe-In” menu. Your choice is recorded, and your ticket is valid for the selected class.

The app charges your credit card until 6 p.m. on the following day. You will receive an invoice per email with the ticket prices that were charged to your credit card.

If you would like to see all the trips you have made and how much they have cost, you can select the “Display trips” function under “My trips” to view all the trips that the app has recorded for the current day.

No, at the moment the  Swipe-In function doesn’t cover supersaver tickets. When using a supersaver ticket, the customer agrees to be limited to a specific train/itinerary and gets a discount on this basis. The ticket has to be bought in advance. The Swipe-In function uses the “post-pricing-function”, which compiles and calculates the best fares retrospectively. That’s why discounted tickets are not included.

My profile

Yes, the app requires your personal details and a payment option (credit card or PostFinance card) for a ticket. The first time you purchase a ticket, you will be prompted to create an account. Alternatively, you can select “Create profile” at the top right.

No, you can also view timetables without registering.

You can save your GA or half-fare pass in your profile under “My subscriptions”. 

If you don’t have a SwissPass it’s important to leave the field „Your SwissPass-ID“ and the field „Your postal code” blank. 

Please the function “Forgotten password?” under “Sign in”. You will then be sent a link by email to change your password.

No, it is not currently possible to change your registered email address.

Yes, you can change your password at the bottom of your profile. To do so, please log in with your username and password. You can change your password under “My profile”.

Please contact our support team by calling +41 58 580 79 00 (normal rate, mon-fri 7 to 11.10 a.m. and 1 to 5 p.m.) or send us a message at info@remove-this.tcs-einfachmobil.ch.

Yes, you can. In order to buy tickets, you need a valid credit card or PostFinance card. If your parents let you use their card, you can use the app.

On the go

The ticket will be saved in the app with a QR code. You can show this to the ticket inspector on your journey. As the ticket is non-transferable, you must be able to present valid ID. This must be either an official ID document (passport, ID card, driving license) or your travel pass (GA, half-fare).

In principle, you need to have bought your ticket prior to the scheduled departure when travelling in Switzerland.

Furthermore, you are responsible for ensuring that you have your smartphone on you and that it is sufficiently charged. In order to ensure that you are travelling with a valid ticket, you can also send the ticket to another device you own by email, SMS or WhatsApp.

Passengers without a valid ticket will be charged a surcharge of CHF 90 plus a flat-rate penalty of CHF 10. In the event that you are found to be travelling without a valid ticket for a second time within a two-year period, the surcharge will increase to CHF 130, and the next time it will increase to CHF 160.

With direct transport tickets, if you take a different route to the one indicated on the ticket, you must always buy a ticket for the change of route. In means of transportation with self-monitoring, you must have purchased the ticket for the change of route prior to the train’s departure.

For tariff network tickets, you additionally need to purchase the missing zones. If travelling by means of transportation with self-monitoring, you must do that prior to departure.

In principle, you must ensure that you have a valid ticket and that you are able to present it. To be on the safe side, you can also send the ticket by email, SMS or WhatsApp to another device.

In principle, you must ensure that you have a valid ticket and that you are able to present it. To be on the safe side, you can also send the ticket by email or WhatsApp to another device.

If you want to block your user profile due to theft, please call our hotline: +41 58 580 79 00 (normal rate, mon-fri 7 to 11.10 a.m. and 1 to 5 p.m.).