Frequently asked questions

General

abilio plans your trip from A to B. Timetable requests with real-time data and map views are now possible. You can also purchase tickets and search, reserve and pay for parking spaces. Choose from Park and Rail parking spaces at SOB railway stations or the parking spaces in the ParkU app. By clicking on the taxi button, you can jump off to the go! app to reserve a taxi. 

Swipe-In and Walk-In let you buy your ticket with a simple swipe or, in the case of Walk-In, even without having to pull your smartphone out of your pocket. 

Go to abilio.ch for more news and information about abilio.

In the future, abilio will serve as an intermodal trip planner. It will not only be valid for public transport, but also for private providers such as taxi or car-sharing services. As soon as new functions become available, you will learn about them here

abilio is available in German, French, English and Italian. The language in which the app runs depends on your phone's language settings. 

 abilio is not an ordinary ticket app for public transport. abilio will be an intermodal mobility platform with a digital travel guide. The app will fully support you before, during and after your journey and will compile your journey from the offers of various mobility providers according to your needs.

Your data will be used primarily to issue electronic tickets. Furthermore, unless you refuse, it will be used to compile general and personalized offers.

We need details about your location so that we can suggest routes from “My location”.

Your personal data will be saved for as long as your profile is active. If you delete your profile, your data will be deleted within a maximum of six months. 

Furthermore, we would be delighted to be able to improve your personal user experience and thereby also further develop the app.

You can find further uses and more information in the privacy policy section.

Your credit card details are not stored with Schweizerische Südostbahn AG, but with Datatrans AG. As a Swiss payment service provider (PSP), Datatrans AG meets the highest security standards.

You can contact us by phone on +41 58 580 79 00 (normal rate, mon-fri 7 to 11.10 a.m. and 1 to 5 p.m.) or by email at support@remove-this.abilio.ch.

At the moment, abilio is available for iOs and Android smartphones. A version for Windows phones is not currently planned.

With the parking feature, you can search for parking spaces in your area, check their availability and pay directly via abilio. Currently all Südostbahn Park and Rail parking spaces are available, as well as more than 600 ParkU parking spaces throughout Switzerland. 

If you select the Taxi function in the menu, you will automatically be taken to the taxi app go! Without having to enter your data again, you can book a taxi in the app and pay for it directly. If the taxi is part of your intermodal route, you can select the taxi ticket and will be taken directly to go!

The intermodal router enables you to combine means of transport individually. You can select your preferred means of transport in the overview, and your itinerary will be defined accordingly. The intermodal route planner allows you to combine means of transport as you wish. If you mainly travel via one means of transport, you can easily deactivate the others in the overview.

The provision of intermodal travel variations is very complex. Unfortunately, once you have selected several means of transport, it is no longer possible to adjust the travel time by scrolling. To be able to see earlier or later departure times by scrolling again, you must restrict yourself to a single means of transport. For example, if you only want to see timetables for public transport, simply switch off the additional forms of mobility (car, bicycle, etc.), then you will have no problem scrolling to adjust the time.

Ticket purchase

Not at the moment, but this is something we’re working on.

Yes, you can also buy fare network tickets with abilio.

Not at the moment, but this is something we’re working on. Furthermore, the validated ticket is only valid for the person registered in the app and is not transferable. Make sure that you are able to present valid ID during an inspection.

Yes, the tickets that you buy on abilio.ch will also be shown on the app and vice versa.

You must purchase the ticket prior to the scheduled departure of the means of transportation.

abilio shows you the best offer for your chosen route. This also takes supersaver tickets into consideration. Please note that these supersaver tickets are only valid for the connection stated explicitly.

You can buy supersaver tickets up to one hour before the train’s departure. After that, these tickets are no longer available.

No, that’s not possible at the moment.

abilio shows you the best offer for your chosen route. This also takes supersaver tickets into consideration. Please note that these supersaver tickets are only valid on the connection stated explicitly.

You can buy supersaver tickets up to one hour before the train’s departure. After that, these tickets are no longer available.

You can only buy tickets via the abilio app or the webshop if you have a credit card or a PostFinance card.

Not all tickets are valid for the same amount of time. The period of validity is stated on the ticket.

No, the tickets are issued for you personally. Please make sure that you have valid ID when you are travelling with an app ticket.

Currently, it is not possible to buy tickets for other passengers. However, we’re working hard to make this possible.

It is not possible to cancel the ticket yourself. However, you can request a cancellation for the ticket directly in the app.

Or you can call our hotline at +41 58 580 79 00 (normal rate, mon-fri 7 to 11.10 a.m. and 1 to 5 p.m.).

You can cancel the ticket as long as your trip has not yet begun. 

Swipe-In and Walk-In

With Swipe-In, you can obtain a valid ticket for public transport with a swipe of your smartphone. When your trip is over, simply swipe out again. Until 6 p.m. on the following day, abilio automatically charges your credit card on file.

Swipe-In uses GPS data to keep track of your trips. It is therefore important that GPS-tracking is activated on your smartphone.

Your GPS tracking must be activated. You must also provide a valid means of payment (credit card or Postfinance card).

The Swipe-In function automatically selects your starting station. If this station does not match your current position, you can adjust it manually. Select the pencil icon and enter your starting station.

Swipe-In won’t launch if you’re not connected to the Internet. This might be the case if you are in an area with poor reception, such as an underground station.

Another possibility is that you are connected to a wireless network that is not unlocked. In many SBB stations, this may mean your phone is connected to the SBB-FREE network.

The Swipe-In function is available on public transport in Switzerland. The generated ticket is valid throughout the entire GA-network.

Walk-In provides you with a valid ticket without a single click. Simply enable Bluetooth and abilio will track your trip. This function uses so-called iBeacons, which are installed in SOB trains and BLWE buses.

If you are on a BLWE bus or an SOB train, abilio will automatically generate a valid ticket.

Until the following day, abilio will automatically charge your credit card for the trips that you made.

Before boarding, you can select your preferred class in the “Swipe-In & Walk-In” menu. Your choice is recorded, and your ticket is valid for the selected class.

For technical reasons, Walk-In and Swipe-In are currently only available for iOS and Samsung smartphones.

We are constantly developing the system to ensure the functions are made available for other smartphone models soon.

abilio charges your credit card until 6 p.m. on the following day. You will receive an invoice per email with the ticket prices that were charged to your credit card.

If you would like to see all the trips you have made and how much they have cost, you can select the “Display trips” function under “My trips” to view all the trips that abilio has recorded for the current day.

My profile

Yes, abilio requires your personal details and a payment option (credit card or PostFinance card) for a ticket. The first time you purchase a ticket, you will be prompted to create an account. Alternatively, you can select “Create profile” at the top right.

No, you can also view timetables without registering.

You can save your GA or half-fare pass in your profile under “My subscriptions”. 

If you don’t have a SwissPass it’s important to leave the field „Your SwissPass-ID“ and the field „Your postal code” blank. 

Please visit abilio.ch and select the function “Forgotten password?” under “Sign in”. You will then be sent a link by email to change your password.

No, it is not currently possible to change your registered email address.

Yes, you can change your password at the bottom of your profile. To do so, please log in with your username and password. You can change your password under “My profile” - “Personal details”.

Please contact our support team by calling +41 58 580 79 00 (normal rate, mon-fri 7 to 11.10 a.m. and 1 to 5 p.m.) or send us a message at support@remove-this.abilio.ch.

Yes, you can. In order to buy tickets, you need a valid credit card or PostFinance card. If your parents let you use their card, you can use the app.

On the go

The ticket will be saved in the app with a QR code. You can show this to the ticket inspector on your journey. As the ticket is non-transferable, you must be able to present valid ID. This must be either an official ID document (passport, ID card, driving license) or your travel pass (GA, half-fare).

In principle, you need to have bought your ticket prior to the scheduled departure when travelling in Switzerland.

Furthermore, you are responsible for ensuring that you have your smartphone on you and that it is sufficiently charged. In order to ensure that you are travelling with a valid ticket, you can also send the ticket to another device you own by email, SMS or WhatsApp.

Passengers without a valid ticket will be charged a surcharge of CHF 90 plus a flat-rate penalty of CHF 10. In the event that you are found to be travelling without a valid ticket for a second time within a two-year period, the surcharge will increase to CHF 130, and the next time it will increase to CHF 160.

With direct transport tickets, if you take a different route to the one indicated on the ticket, you must always buy a ticket for the change of route. In means of transportation with self-monitoring, you must have purchased the ticket for the change of route prior to the train’s departure.

For tariff network tickets, you additionally need to purchase the missing zones. If travelling by means of transportation with self-monitoring, you must do that prior to departure.

In principle, you must ensure that you have a valid ticket and that you are able to present it. To be on the safe side, you can also send the ticket by email, SMS or WhatsApp to another device.

In principle, you must ensure that you have a valid ticket and that you are able to present it. To be on the safe side, you can also send the ticket by email or WhatsApp to another device.

If you want to block your user profile due to theft, please call our hotline: +41 58 580 79 00 (normal rate, mon-fri 7 to 11.10 a.m. and 1 to 5 p.m.).